REFUND AND RETURNS POLICY

If you are not satisfied with your purchase for any reason, Geralt US, Inc. will exchange your purchase or refund your money. Simply return the items to us within 30 days in the original shipping box, unused and undamaged. Simply write RETURN EXCHANGE or RETURN REFUND across the top of your packing slip, with a note as to your request and include it in the box with the merchandise you are returning. If you have opened your package and are unsatisfied with your order please feel free to contact our customer service department to discuss the return process as soon as possible. All returned merchandise should be shipped to: Newby Teas of London, 333 Albert Ave Suite 633, East Lansing, MI 48823 For your protection, please use an insured carrier and retain your receipt. We are not responsible for lost returns. 


Geralt US, Inc.Guarantee: At Geralt US, Inc., we stand behind our products, service and our clients. We want you to be 100% satisfied with your purchase. If you are not completely satisfied with your products, simply follow the steps listed above.

Customer Service: Our dedicated Internet Customer Service Representatives can be reached directly at +1 517 999 0590 Monday - Friday from 10:00 A.M. to 5:00 P.M. or by e-mail at support@newbyteas.us.  We look forward to providing you with a great customer service experience!