Customer Service


Contact

You can contact us with online order and product queries Monday through Friday on +1 517-999-0590 between 10:00am and 5pm (EST time) or email us at support@newbyteas.us or use Contact Us form.

Payment

You can pay for your online order with the following credit and debit cards: Discover, Visa, MasterCard, and American Express.

US Mainland Delivery

Your order will be sent within 7-10 business days of receiving payment. Delivery will be a flat rate of $6.50. We deliver to US addresses (excluding PO Boxes) via USPS and UPS. You can use a residential or business address. USPS and UPS aims to deliver your order within 7-10 business days.

International Delivery

At this time, we are only shipping within the USA, however, please check back for updates on shipping to Canada and Mexico.

Customers in the following countries can order from their local e-boutique:

Netherlands, Belgium and Luxembourg – please go to newbyteas.nl

Russia – please go to newby.ru

Kazakhstan – please go to newby.kz

Ukraine – please go to newby.com.ua

UK – please go to newbyteas.co.uk

Singapore – please go to newbyteas.sg

Switzerland – please go to newbyteas.ch

United Arab Emirates – please go to newbyteas.ae

Discounts/Coupons

Any discount codes apply only to goods purchased, not to postage costs.

Returns

 

If you are not satisfied with your purchase for any reason, Geralt US, Inc. will exchange your purchase or refund your money. Simply return the items to us within 30 days in the original shipping box, unused and undamaged. Simply write RETURN EXCHANGE or RETURN REFUND across the top of your packing slip, with a note as to your request and include it in the box with the merchandise you are returning. If you have opened your package and are unsatisfied with your order please feel free to contact our customer service department to discuss the return process as soon as possible. All returned merchandise should be shipped to: Newby Teas of London, 333 Albert Ave Suite 633, East Lansing, MI 48823 For your protection, please use an insured carrier and retain your receipt. We are not responsible for lost returns. 


Our dedicated Internet Customer Service Representatives can be reached directly at +1 517 999 0590 Monday - Friday from 10:00 A.M. to 5:00 P.M. or by e-mail at support@newbyteas.us.  We look forward to providing you with a great customer service experience!

Terms and Conditions

For full terms and conditions, please click here.